77fh Privacy Policy
This document provides a complete description of how your personal information is collected, stored, and kept secure.
1 Introduction & Scope
This privacy policy has been prepared on behalf of the 77fh platform ("we", "us", "77fh"). It applies whenever you use our website, mobile application, or any other digital service we offer. It explains what information we collect, how we use it, and what your rights are.
Purpose of This Policy
77fh's primary goal is to provide you with a safe, transparent, and trustworthy entertainment experience. We believe privacy is a fundamental right. That is why we handle your information with the utmost care and never sell it to any third party. We protect all your personal information using SSL encryption and a fair play policy.
Who This Policy Applies To
This policy applies to all individuals who have registered on the 77fh platform, created an account, or used any of our services. Our platform is for users aged 21 and above only. Minors may not use this service and we do not knowingly collect any information from them.
2 What Information We Collect
We collect only the information necessary to operate our services. The different types of information are described below.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Email address
- Mobile number
- Current address
Financial Information
- Information related to bKash, Nagad, Rocket, Upay accounts
- Bank account information (Dutch-Bangla Bank, Islami Bank, etc.)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Note: We never store full payment card numbers or bank passwords.
Usage Information
- Login and logout times
- Gaming history and betting details
- Preferred game categories
- Promotion uptake and bonus usage history
- Support chat contents
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session data
- Traffic source (referrer URL)
3 Purposes of Using Information
| Purpose | Description |
|---|---|
| Account Management | Information is used to create, verify, and secure your account. |
| Identity Verification (KYC) | Information is needed to confirm your identity during deposits and withdrawals and to prevent money laundering. |
| Transaction Processing | To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. |
| Customer Support | To resolve your issues via 24/7 live chat and email. |
| Security & Fraud Prevention | To keep the platform secure by detecting unauthorized access and suspicious activity. |
| Experience Improvement | To recommend games and display promotions based on your preferences. |
| Legal Obligations | To store and provide information in compliance with applicable laws and regulations. |
4 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for our platform to function correctly. They are used to maintain login sessions, ensure security, and support basic functionality.
Analytics Cookies
These cookies are used to understand how users interact with our site, which helps us improve the quality of our service.
Preference Cookies
These cookies are used for your language preferences, theme settings, and other personalized experiences.
Cookie Controls
You can control or disable cookies at any time by changing your browser settings. Please note that disabling certain essential cookies may limit some platform functionality.
5 Sharing Information with Third Parties
What We Do Not Do
77fh never sells your personal information to third parties for marketing or advertising purposes. Your information is not disclosed to any unauthorized party.
Disclosure in Limited Circumstances
Your information may be shared with specific parties in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and associated banking partners receive only the information necessary to complete transactions.
- Identity verification services: With authorized verification bodies as part of the KYC process.
- Legal authorities: Based on a court order or a lawful request from a government agency.
- Technology infrastructure providers: Hosting and security service providers who operate under strict confidentiality agreements.
Third-Party Responsibilities
All third parties contracted with us must comply with our privacy standards. They may process information only for specified purposes and for a specified period.
6 Data Security Measures
77fh has adopted industry-standard technical and organizational measures to protect your information.
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using the SSL/TLS protocol.
Secure Data Storage
Passwords are stored as encrypted hashes. Sensitive financial information is kept in a separate secure environment.
Access Controls
Only authorized staff can access your information. Every access is logged and monitored.
Security Auditing
Our systems undergo regular security audits. Suspicious activity is detected automatically.
Backup & Recovery
Your information is backed up regularly and protected against accidental loss.
Staff Training
All our staff receive regular training on privacy and data protection and are bound by strict confidentiality agreements.
7 Data Retention Period
Retention Policy
We retain your information for as long as necessary to provide the service or to meet legal obligations. Retention periods vary by type of information:
- Account information: For the duration the account is active and for the legally required period after it is closed.
- Financial transaction records: For the period required under anti-money laundering regulations.
- Customer support communications: Records are kept for a defined period after the issue is resolved.
- Technical logs: For the period needed for security analysis.
Data Deletion Process
Once the retention period expires, we securely delete your information or anonymize it so that you can no longer be identified. However, some information must be retained for a defined period due to legal obligations.
8 Your Rights
As a user of the 77fh platform, you have the following rights regarding your own information.
Right to Access
You may request to know what information 77fh holds about you at any time. We will respond to your request within a defined timeframe.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Accurate information helps us maintain the quality of our service.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted, particularly when the accuracy of the information is in question.
Right to Data Portability
You may request the information you have provided in a structured, commonly usable format.
How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. You may send your request via 24/7 live chat or email. We will process your request after verifying your identity.
9 Privacy Protection for Minors
Strict Age Restriction
The 77fh platform is for users aged 21 and above only. We do not knowingly collect any information from individuals under the age of 21. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account. If you are aware that a minor's information is held by us, please contact us.
10 Changes to the Policy
Update Process
77fh may update this privacy policy from time to time. For any significant changes, we will notify you by email or through the platform. Continued use of the platform after a change takes effect will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.
Policy Effective Date
This privacy policy takes effect from the date of your first registration on the 77fh platform. This version takes precedence over any previous version. If you have questions about any specific aspect of the policy, please contact our customer support team.
11 International Data Transfers
Data Transfer Security
To operate our technology infrastructure, some data may be stored or processed outside Bangladesh. For such transfers, we ensure that appropriate security measures are in place at the destination country or server.
- Encryption is ensured during data transfer.
- The receiving party is required to comply with our privacy standards.
- Only the data necessary for operating the service is transferred.
12 Contact Us
If you have any questions or concerns about this privacy policy, please contact us. Our support team is active 24/7.
Live Chat Support
Get instant assistance in Bengali and English through our 24/7 live chat. Log in to the platform and open the chat window.
Email Contact
For any privacy-related requests or complaints, email us:
[email protected]
Response Commitment
For privacy-related requests, we aim to respond as quickly as possible. If identity verification is required, we will get in touch with you. 77fh is committed to protecting your privacy rights.
For more information, please visit our Terms and Conditions and Responsible Gaming pages.